ITSM 65 Success Secrets - 65 Most Asked Questions On ITSM - What You Need To Know

Business & Finance

• Author: Robert Horton
• ISBN: 9781488520181
• Publisher: Emereo Publishing
• Publication: July 12, 2013
• Imprint: Emereo Publishing
• Language: English

There has never been a ITSM Guide like this. ITSM 65 Success Secrets is not about the ins and outs of ITSM. Instead, it answers the top 65 questions that we are asked and those we come across in our forums, consultancy and education programs.

It tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with ITSM.

A quick look inside of the subjects covered: Help Desk Glossary, ITIL Standards, Answers for review questions, IT Infrastructure Library ITIL, Business Process Management and ITIL, ITIL Definition, Microsoft ITIL, What is IT service management (ITSM)? , What does IT service management (ITSM) consist of? , IT Service Management and ITIL Working Together Towards Total Customer Satisfaction, What kinds of ITIL programs are available?, Will ITIL V5 still have Capacity Management as a process? Or is it replaced by Cloud Management?, ITSM ITIL, About best practices in the IT field…., Benefits of ITSM, Specialist Training, What makes ITIL ITSM different?, ITIL Easy Explanation Fact Sheet, What is service management? , IT Service Management, ITIL Procedures The De Facto Standards for IT Operations, Application Management, Structure of ITSM, Service Catalog Management is a key component of the ITIL Framework., ITIL Service Center, ITSM Perspectives, ITIL v3 Foundation Glossary, IT service management forum, What is ITSM?, What to do after ITIL Foundation Certification?, External Influences to ITSM, Why ITSM?, The Importance of ITIL certifications, ITSM Tool Requirements, It service management IT SM software solutions, Defining IT Service Management for Beginners, Avoiding Common Presentation Pitfalls, What are the main differences between V2 and V3?, IT Service Management (ITSM) Capability Assessment Service Level Management Questionnaire, Purpose of ITSM, How can I learn more about best practices for IT?, The Rules of Writing, Good practices, A World without Project Management, Continual Service Improvement, Customer Reviews, Exploring the ITIL community forums, What does the study of ITIL intermediate entail, and how does this serve ITSM in general? , Service Management Processes, ISO 20000 Uptake Gaining momentum, ITIL foundation training is the rational choice for self-starters , The Four Perspectives (Attributes) of ITSM, ITIL details virtually all of the best practices for IT , Service Catalog : Publication the definition must be published in a service catalog…., and much more...