Knowledge Management Tools and Techniques

Business & Finance, Finance & Investing, Banks & Banking, Finance
Cover of the book Knowledge Management Tools and Techniques by Madanmohan Rao, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Madanmohan Rao ISBN: 9781136389603
Publisher: Taylor and Francis Publication: June 14, 2012
Imprint: Routledge Language: English
Author: Madanmohan Rao
ISBN: 9781136389603
Publisher: Taylor and Francis
Publication: June 14, 2012
Imprint: Routledge
Language: English

Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept.

This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice.

The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented.

The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research).

Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted.

Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept.

This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice.

The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented.

The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research).

Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted.

Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.

More books from Taylor and Francis

Cover of the book Intellectuals in Politics in the Greek World (Routledge Revivals) by Madanmohan Rao
Cover of the book Environment, Society and International Relations by Madanmohan Rao
Cover of the book Assessing Readers by Madanmohan Rao
Cover of the book Science, Ethics, and Politics by Madanmohan Rao
Cover of the book Encyclopedia of Police Science by Madanmohan Rao
Cover of the book Alienation in Perversions by Madanmohan Rao
Cover of the book The Challenge of Slums by Madanmohan Rao
Cover of the book A Conceptual Investigation of Justice by Madanmohan Rao
Cover of the book How Culture Makes Us Human by Madanmohan Rao
Cover of the book Reading Bion by Madanmohan Rao
Cover of the book Military Experience in the Age of Reason by Madanmohan Rao
Cover of the book Schubert's Lieder and the Philosophy of Early German Romanticism by Madanmohan Rao
Cover of the book Dementia by Madanmohan Rao
Cover of the book The Paranormal by Madanmohan Rao
Cover of the book Ezra-Nehemiah by Madanmohan Rao
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy