Leading for Growth

How Umpqua Bank Got Cool and Created a Culture of Greatness

Business & Finance, Management & Leadership, Leadership
Cover of the book Leading for Growth by Raymond P. Davis, Alan R. Shrader, Wiley
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Raymond P. Davis, Alan R. Shrader ISBN: 9781118047231
Publisher: Wiley Publication: January 6, 2011
Imprint: Jossey-Bass Language: English
Author: Raymond P. Davis, Alan R. Shrader
ISBN: 9781118047231
Publisher: Wiley
Publication: January 6, 2011
Imprint: Jossey-Bass
Language: English

How any business leader can create an atmosphere of competitiveness for exceptional growth

When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank." Eleven years, $7 billion in assets, and 128 branches (or " bank stores" in Umpqua lingo) later, the moniker seems quite apt. Other banks scratched their heads when Davis sent his tellers to Ritz-Carlton to learn customer service and were intrigued when he hired a cutting-edge design firm to completely re-think retail layout. Now, with a top design award under their belt, a name change (there never was a North Umpqua bank), and a completely new definition of the banking business, Umpqua has become the darling of the entrepreneurial press and a growth powerhouse. The New York Times calls Umpqua "Starbucks with tellers."

Ray Davis (Portland, OR), named by U.S. Banker as one of the 25 most influential people in the financial industry in 2005, is President and CEO of Umpqua Holdings Corporation. Alan Shrader (Moraga, CA) is an experienced writer and editor of business books.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

How any business leader can create an atmosphere of competitiveness for exceptional growth

When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank." Eleven years, $7 billion in assets, and 128 branches (or " bank stores" in Umpqua lingo) later, the moniker seems quite apt. Other banks scratched their heads when Davis sent his tellers to Ritz-Carlton to learn customer service and were intrigued when he hired a cutting-edge design firm to completely re-think retail layout. Now, with a top design award under their belt, a name change (there never was a North Umpqua bank), and a completely new definition of the banking business, Umpqua has become the darling of the entrepreneurial press and a growth powerhouse. The New York Times calls Umpqua "Starbucks with tellers."

Ray Davis (Portland, OR), named by U.S. Banker as one of the 25 most influential people in the financial industry in 2005, is President and CEO of Umpqua Holdings Corporation. Alan Shrader (Moraga, CA) is an experienced writer and editor of business books.

More books from Wiley

Cover of the book Bioverfahrensentwicklung by Raymond P. Davis, Alan R. Shrader
Cover of the book Beginning T-SQL with Microsoft SQL Server 2005 and 2008 by Raymond P. Davis, Alan R. Shrader
Cover of the book Visual Guide to Elliott Wave Trading by Raymond P. Davis, Alan R. Shrader
Cover of the book X-Men and Philosophy by Raymond P. Davis, Alan R. Shrader
Cover of the book ABC of Domestic and Sexual Violence by Raymond P. Davis, Alan R. Shrader
Cover of the book Civil Society by Raymond P. Davis, Alan R. Shrader
Cover of the book The Restless Executive by Raymond P. Davis, Alan R. Shrader
Cover of the book Fit für die Next Economy by Raymond P. Davis, Alan R. Shrader
Cover of the book Cardiovascular Hemodynamics for the Clinician by Raymond P. Davis, Alan R. Shrader
Cover of the book CCNA Routing and Switching Complete Study Guide by Raymond P. Davis, Alan R. Shrader
Cover of the book Introduction to Polymer Viscoelasticity by Raymond P. Davis, Alan R. Shrader
Cover of the book Carbonate Systems During the Olicocene-Miocene Climatic Transition by Raymond P. Davis, Alan R. Shrader
Cover of the book Paul Wilmott on Quantitative Finance by Raymond P. Davis, Alan R. Shrader
Cover of the book Infrared Spectroscopy of Triatomics for Space Observation by Raymond P. Davis, Alan R. Shrader
Cover of the book Success as a Real Estate Agent For Dummies by Raymond P. Davis, Alan R. Shrader
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy