Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Business & Finance, Management & Leadership, Management, Leadership
Cover of the book Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions by Michael George, McGraw-Hill Education
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Michael George ISBN: 9780071436359
Publisher: McGraw-Hill Education Publication: June 24, 2003
Imprint: McGraw-Hill Education Language: English
Author: Michael George
ISBN: 9780071436359
Publisher: McGraw-Hill Education
Publication: June 24, 2003
Imprint: McGraw-Hill Education
Language: English

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

  • Reduce service costs by 30 to 60 percent
  • Improve service delivery time by 50 percent
  • Expand capacity by 20 percent without adding staff
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

More books from McGraw-Hill Education

Cover of the book The Handbook of Loan Syndications and Trading by Michael George
Cover of the book Understanding Your Eating: How To Eat And Not Worry About It by Michael George
Cover of the book Easy French Reader Premium, Third Edition by Michael George
Cover of the book PHR/SPHR Professional in Human Resources Certification Practice Exams by Michael George
Cover of the book Design for Six Sigma for Service, Chapter 11 - Statistical Basics and Six Sigma Metrics by Michael George
Cover of the book The Insulin-Resistance Diet--Revised and Updated by Michael George
Cover of the book Harrison's Principles of Internal Medicine Self-Assessment and Board Review, 19th Edition and Harrison's Manual of Medicine 19th Edition (EBook) VAL PAK by Michael George
Cover of the book Ethics For Nurses: Theory And Practice by Michael George
Cover of the book Sensors and Control Systems in Manufacturing, Second Edition by Michael George
Cover of the book TAB – Simon Monk eBook Sampler by Michael George
Cover of the book Financial Accounting DeMYSTiFieD by Michael George
Cover of the book Lange Q&A Obstetrics & Gynecology, 9th Edition by Michael George
Cover of the book Case Files Emergency Medicine, Third Edition by Michael George
Cover of the book Implementing Oracle Fusion General Ledger and Oracle Fusion Accounting Hub by Michael George
Cover of the book Boost Your Interview IQ 2/E by Michael George
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy