Line Level Leadership for Hospitality: Technology and First Impressions
Business & Finance, Human Resources & Personnel Management
| Author: | Kristin Widun | ISBN: | 9781458119339 |
| Publisher: | Kristin Widun | Publication: | May 26, 2011 |
| Imprint: | Smashwords Edition | Language: | English |
| Author: | Kristin Widun |
| ISBN: | 9781458119339 |
| Publisher: | Kristin Widun |
| Publication: | May 26, 2011 |
| Imprint: | Smashwords Edition |
| Language: | English |
Many believe the first impression starts with the guest entering the establishment and encountering the hostess, the bellman, or the front desk clerk. In reality, a guest’s perception of your property begins a long time before they walk through that door. With technology comes a wealth of information that is available to guests anytime they turn on their computer or pick up their phone.
Many believe the first impression starts with the guest entering the establishment and encountering the hostess, the bellman, or the front desk clerk. In reality, a guest’s perception of your property begins a long time before they walk through that door. With technology comes a wealth of information that is available to guests anytime they turn on their computer or pick up their phone.
