Line Level Leadership for Hospitality: The Customer Experience

Business & Finance, Human Resources & Personnel Management
Cover of the book Line Level Leadership for Hospitality: The Customer Experience by Kristin Widun, Kristin Widun
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Author: Kristin Widun ISBN: 9781458063632
Publisher: Kristin Widun Publication: May 27, 2011
Imprint: Smashwords Edition Language: English
Author: Kristin Widun
ISBN: 9781458063632
Publisher: Kristin Widun
Publication: May 27, 2011
Imprint: Smashwords Edition
Language: English

The experience the customer encounters at your facility shouldn’t be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, “Isn’t the customer experience the same thing as customer service?” I used to believe this as well, until I started thinking about how to achieve a customer experience. Is there a correlation between how an organization serves their guests vs. how the guest feels about the organization?

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The experience the customer encounters at your facility shouldn’t be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, “Isn’t the customer experience the same thing as customer service?” I used to believe this as well, until I started thinking about how to achieve a customer experience. Is there a correlation between how an organization serves their guests vs. how the guest feels about the organization?

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