Line Level Leadership for Hospitality: The Customer Experience

Business & Finance, Human Resources & Personnel Management
Cover of the book Line Level Leadership for Hospitality: The Customer Experience by Kristin Widun, Kristin Widun
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Kristin Widun ISBN: 9781458063632
Publisher: Kristin Widun Publication: May 27, 2011
Imprint: Smashwords Edition Language: English
Author: Kristin Widun
ISBN: 9781458063632
Publisher: Kristin Widun
Publication: May 27, 2011
Imprint: Smashwords Edition
Language: English

The experience the customer encounters at your facility shouldn’t be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, “Isn’t the customer experience the same thing as customer service?” I used to believe this as well, until I started thinking about how to achieve a customer experience. Is there a correlation between how an organization serves their guests vs. how the guest feels about the organization?

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The experience the customer encounters at your facility shouldn’t be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, “Isn’t the customer experience the same thing as customer service?” I used to believe this as well, until I started thinking about how to achieve a customer experience. Is there a correlation between how an organization serves their guests vs. how the guest feels about the organization?

More books from Human Resources & Personnel Management

Cover of the book The Caveman Guide To Training and Development by Kristin Widun
Cover of the book Turn Your Mortgage into a Pension by Kristin Widun
Cover of the book Master your Mindset by Kristin Widun
Cover of the book Indispensable! Becoming the Obvious Choice in Business and in Life by Kristin Widun
Cover of the book Mikropolitik im Lean Management by Kristin Widun
Cover of the book How To Be a Great Call Center Representative: EBook Edition by Kristin Widun
Cover of the book First Management Reform Wave in Great Britain by Kristin Widun
Cover of the book When Cultures Collide by Kristin Widun
Cover of the book Investing in the Second Lost Decade: A Survival Guide for Keeping Your Profits Up When the Market Is Down by Kristin Widun
Cover of the book Mit Twitter im Internet-Marketing durchstarten (Twitter Marketing) by Kristin Widun
Cover of the book Return on Investment in Meetings and Events by Kristin Widun
Cover of the book Safe Enough to Soar by Kristin Widun
Cover of the book Above the Board: How Ethical CEOs Create Honest Corporations by Kristin Widun
Cover of the book Odd Jobs by Kristin Widun
Cover of the book Success with People by Kristin Widun
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy