Author: | The Customer Service Training Institute | ISBN: | 1230000289641 |
Publisher: | The Customer Service Training Institute | Publication: | January 4, 2015 |
Imprint: | Language: | English |
Author: | The Customer Service Training Institute |
ISBN: | 1230000289641 |
Publisher: | The Customer Service Training Institute |
Publication: | January 4, 2015 |
Imprint: | |
Language: | English |
Have you ever mnoticed that some people seem to listen but don't seem to really hear what is being said? They think they understand but they really don't. This can lead to confusion, misunderstandings and difficulty between people in relationships. IN fact, most people really don't know how to listen effectively and it hurts them in their lives.
"Listening Skills" will show you easy yet extremely effective ways to really listen to what other peole are saying to you. You will learn how to hear more than the words and how to gain insight into the toal conversation not just what words were used.
Since only 10% of what we say is contained in the words we use, understanding how to "hear" the other 90% can be the dfifference between success and failure! Let "Listening Skills" show you how to become more productive, more effective and more valuable to yourself and others.
Have you ever mnoticed that some people seem to listen but don't seem to really hear what is being said? They think they understand but they really don't. This can lead to confusion, misunderstandings and difficulty between people in relationships. IN fact, most people really don't know how to listen effectively and it hurts them in their lives.
"Listening Skills" will show you easy yet extremely effective ways to really listen to what other peole are saying to you. You will learn how to hear more than the words and how to gain insight into the toal conversation not just what words were used.
Since only 10% of what we say is contained in the words we use, understanding how to "hear" the other 90% can be the dfifference between success and failure! Let "Listening Skills" show you how to become more productive, more effective and more valuable to yourself and others.