Making Work Visible

Ethnographically Grounded Case Studies of Work Practice

Business & Finance, Human Resources & Personnel Management, Organizational Behavior, Nonfiction, Social & Cultural Studies, Social Science
Cover of the book Making Work Visible by , Cambridge University Press
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9781139063210
Publisher: Cambridge University Press Publication: March 31, 2011
Imprint: Cambridge University Press Language: English
Author:
ISBN: 9781139063210
Publisher: Cambridge University Press
Publication: March 31, 2011
Imprint: Cambridge University Press
Language: English

In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves.

More books from Cambridge University Press

Cover of the book Belgium and the Congo, 1885–1980 by
Cover of the book The Ape that Understood the Universe by
Cover of the book Fatima Jinnah by
Cover of the book Resurrecting Democracy by
Cover of the book Climate Change in Deserts by
Cover of the book The Philosophy of Animal Minds by
Cover of the book Conciliarism and Heresy in Fifteenth-Century England by
Cover of the book Bioethics and Disability by
Cover of the book Knowing and Not Knowing in Intimate Relationships by
Cover of the book Consequential Courts by
Cover of the book Ethics in Engineering Practice and Research by
Cover of the book Statistics for Nuclear and Particle Physicists by
Cover of the book The Essential Guide to Effect Sizes by
Cover of the book Race, Nation, and Citizenship in Postcolonial Africa by
Cover of the book Acts of Activism by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy