Management of Tourism and Hospitality Services

Second Edition

Business & Finance, Industries & Professions, Hospitality, Tourism & Travel, Management & Leadership, Management Science
Cover of the book Management of Tourism and Hospitality Services by Rebecca Dei Mensah, Ishmael Mensah, Xlibris UK
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Author: Rebecca Dei Mensah, Ishmael Mensah ISBN: 9781483693170
Publisher: Xlibris UK Publication: September 30, 2013
Imprint: Xlibris UK Language: English
Author: Rebecca Dei Mensah, Ishmael Mensah
ISBN: 9781483693170
Publisher: Xlibris UK
Publication: September 30, 2013
Imprint: Xlibris UK
Language: English

What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.

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What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.

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