Managing for Service Effectiveness in Social Welfare Organizations

Nonfiction, Social & Cultural Studies, Social Science, Social Work, Business & Finance
Cover of the book Managing for Service Effectiveness in Social Welfare Organizations by Rino J Patti, Charles A Rapp, John Poertner, Taylor and Francis
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Author: Rino J Patti, Charles A Rapp, John Poertner ISBN: 9781136551994
Publisher: Taylor and Francis Publication: May 13, 2013
Imprint: Routledge Language: English
Author: Rino J Patti, Charles A Rapp, John Poertner
ISBN: 9781136551994
Publisher: Taylor and Francis
Publication: May 13, 2013
Imprint: Routledge
Language: English

This important book is the first to make an explicit link between management practices and service outcomes in social welfare agencies. Managing for Service Effectiveness in Social Welfare Organizations is based on the premise that the primary responsibility and distinctive competency of social welfare management is delivering high quality, effective services to clients. Collectively, the book’s esteemed contributors have clearly presented a model of administration founded on concepts and strategies for connecting managerial action with service effectiveness. The sections of the book correspond to the core functions and tasks in an effective approach to management, including measuring performance, program and organizational design, managing people, managing information, managing environmental relations, and the ethics of managing for effectiveness.

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This important book is the first to make an explicit link between management practices and service outcomes in social welfare agencies. Managing for Service Effectiveness in Social Welfare Organizations is based on the premise that the primary responsibility and distinctive competency of social welfare management is delivering high quality, effective services to clients. Collectively, the book’s esteemed contributors have clearly presented a model of administration founded on concepts and strategies for connecting managerial action with service effectiveness. The sections of the book correspond to the core functions and tasks in an effective approach to management, including measuring performance, program and organizational design, managing people, managing information, managing environmental relations, and the ethics of managing for effectiveness.

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