Mastering Civility

A Manifesto for the Workplace

Business & Finance, Business Reference, Management & Leadership, Management, Nonfiction, Health & Well Being, Self Help, Self Improvement
Cover of the book Mastering Civility by Christine Porath, Grand Central Publishing
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Author: Christine Porath ISBN: 9781455568994
Publisher: Grand Central Publishing Publication: December 27, 2016
Imprint: Grand Central Publishing Language: English
Author: Christine Porath
ISBN: 9781455568994
Publisher: Grand Central Publishing
Publication: December 27, 2016
Imprint: Grand Central Publishing
Language: English

**"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." - Robert I. Sutton, Stanford Professor and author of The No Asshole Rule

"A must-read for every leader in their field." - Daniel H. Pink, bestselling author of To Sell is Human**

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.

In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

**"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." - Robert I. Sutton, Stanford Professor and author of The No Asshole Rule

"A must-read for every leader in their field." - Daniel H. Pink, bestselling author of To Sell is Human**

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.

In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

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