Meeting Customer Needs

Business & Finance, Management & Leadership, Management, Human Resources & Personnel Management
Cover of the book Meeting Customer Needs by Ian Smith, Taylor and Francis
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Author: Ian Smith ISBN: 9781136378331
Publisher: Taylor and Francis Publication: July 26, 2012
Imprint: Routledge Language: English
Author: Ian Smith
ISBN: 9781136378331
Publisher: Taylor and Francis
Publication: July 26, 2012
Imprint: Routledge
Language: English

This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.

A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.

A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.

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