Microsoft Dynamics CRM 4.0 Step by Step

Nonfiction, Computers, Database Management, Client-Server Computing
Cover of the book Microsoft Dynamics CRM 4.0 Step by Step by Jim Steger, Mike Snyder, Brendan Landers, Pearson Education
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Author: Jim Steger, Mike Snyder, Brendan Landers ISBN: 9780735638150
Publisher: Pearson Education Publication: September 10, 2008
Imprint: Microsoft Press Language: English
Author: Jim Steger, Mike Snyder, Brendan Landers
ISBN: 9780735638150
Publisher: Pearson Education
Publication: September 10, 2008
Imprint: Microsoft Press
Language: English

Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!

  • Create and manage accounts—for a 360¿ view of your customers and business
  • Work with Microsoft Dynamics CRM directly from Microsoft Outlook
  • Track customer activity; import and map data automatically
  • Manage campaigns, leads, quotes, contracts, and orders
  • Employ basic to advanced reporting capabilities

Your all-in-one learning experience includes:

  • Files for building skills and practicing the book’s lessons
  • Fully searchable eBook
  • Sample chapters from related Microsoft Press books
  • WINDOWS VISTA PRODUCT GUIDE eReference—plus other resources—on CD

For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!

Your all-in-one learning experience includes:

For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.

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