Non-Linguistic Analysis of Call Center Conversations
Nonfiction, Science & Nature, Technology, Electronics, Computers, Advanced Computing
| Author: | Sunil Kumar Kopparapu | ISBN: | 9783319008974 |
| Publisher: | Springer International Publishing | Publication: | August 2, 2014 |
| Imprint: | Springer | Language: | English |
| Author: | Sunil Kumar Kopparapu |
| ISBN: | 9783319008974 |
| Publisher: | Springer International Publishing |
| Publication: | August 2, 2014 |
| Imprint: | Springer |
| Language: | English |
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
