Ombudsmen at the Crossroads

The Legal Services Ombudsman, Dispute Resolution and Democratic Accountability

Nonfiction, Social & Cultural Studies, Political Science, Government, Public Policy, International
Cover of the book Ombudsmen at the Crossroads by Nick O'Brien, Mary Seneviratne, Palgrave Macmillan UK
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Nick O'Brien, Mary Seneviratne ISBN: 9781137584465
Publisher: Palgrave Macmillan UK Publication: January 23, 2017
Imprint: Palgrave Macmillan Language: English
Author: Nick O'Brien, Mary Seneviratne
ISBN: 9781137584465
Publisher: Palgrave Macmillan UK
Publication: January 23, 2017
Imprint: Palgrave Macmillan
Language: English

This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized its dual responsibility for consumer dispute resolution and democratic accountability. It was replaced in 2010 by a very different type of ombudsman institution. The book describes how the Ombudsman reconciled its different roles and how far it succeeded in changing the mentality of the legal profession. The authors relate the Ombudsman’s successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution. The ombudsman institution emerges as a ‘third way’ between the courts and various forms of alternative dispute resolution, and as a creative and democratic means of responding to public grievance.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized its dual responsibility for consumer dispute resolution and democratic accountability. It was replaced in 2010 by a very different type of ombudsman institution. The book describes how the Ombudsman reconciled its different roles and how far it succeeded in changing the mentality of the legal profession. The authors relate the Ombudsman’s successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution. The ombudsman institution emerges as a ‘third way’ between the courts and various forms of alternative dispute resolution, and as a creative and democratic means of responding to public grievance.

More books from Palgrave Macmillan UK

Cover of the book Digital Sociology by Nick O'Brien, Mary Seneviratne
Cover of the book Managing in a Political World by Nick O'Brien, Mary Seneviratne
Cover of the book Islamic Economics and Finance by Nick O'Brien, Mary Seneviratne
Cover of the book The Unhappy Divorce of Sociology and Psychoanalysis by Nick O'Brien, Mary Seneviratne
Cover of the book Seeking Wisdom in Adult Teaching and Learning by Nick O'Brien, Mary Seneviratne
Cover of the book Democratic Theorists in Conversation by Nick O'Brien, Mary Seneviratne
Cover of the book The State of Race by Nick O'Brien, Mary Seneviratne
Cover of the book British Women Film Directors in the New Millennium by Nick O'Brien, Mary Seneviratne
Cover of the book Ethical Issues in International Communication by Nick O'Brien, Mary Seneviratne
Cover of the book Political Parties and Electoral Strategy by Nick O'Brien, Mary Seneviratne
Cover of the book Imagining Iraq by Nick O'Brien, Mary Seneviratne
Cover of the book Humanity 2.0 by Nick O'Brien, Mary Seneviratne
Cover of the book Alternative Work Organizations by Nick O'Brien, Mary Seneviratne
Cover of the book Modernism and Charisma by Nick O'Brien, Mary Seneviratne
Cover of the book Digital Culture Industry by Nick O'Brien, Mary Seneviratne
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy