Once a Customer, Always a Customer, 3rd edition: Hw to deliver customer service that creates customers for life
Business & Finance, Marketing & Sales, Consumer Behaviour, Management & Leadership, Management
| Author: | Chris Daffy | ISBN: | 9781904887836 |
| Publisher: | Oak Tree Press | Publication: | August 31, 2011 |
| Imprint: | Oak Tree Press | Language: | English |
| Author: | Chris Daffy |
| ISBN: | 9781904887836 |
| Publisher: | Oak Tree Press |
| Publication: | August 31, 2011 |
| Imprint: | Oak Tree Press |
| Language: | English |
This book will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition — which includes a new chapter on e-service — Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you “famous for service”!
This book will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition — which includes a new chapter on e-service — Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you “famous for service”!
