Organizational Crisis Communication

A Multivocal Approach

Business & Finance, Marketing & Sales, Public Relations
Cover of the book Organizational Crisis Communication by Professor Finn Frandsen, Professor Winni Johansen, SAGE Publications
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Author: Professor Finn Frandsen, Professor Winni Johansen ISBN: 9781473933903
Publisher: SAGE Publications Publication: October 19, 2016
Imprint: SAGE Publications Ltd Language: English
Author: Professor Finn Frandsen, Professor Winni Johansen
ISBN: 9781473933903
Publisher: SAGE Publications
Publication: October 19, 2016
Imprint: SAGE Publications Ltd
Language: English

This book is not available as a print inspection copy. To download an e-version click here or for more information contact your local sales representative.

When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond.

This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach.  According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out.

It provides:

  • An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication
  • A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena
  • A series of important international case studies and case examples in each chapter.

Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This book is not available as a print inspection copy. To download an e-version click here or for more information contact your local sales representative.

When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond.

This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach.  According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out.

It provides:

Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.

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