Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases
Business & Finance, Human Resources & Personnel Management, Training, Management & Leadership, Management
| Author: | Masashi Rotte, Bernard Lopez | ISBN: | 9780071773454 |
| Publisher: | McGraw-Hill Education | Publication: | December 9, 2011 |
| Imprint: | McGraw-Hill Education | Language: | English |
| Author: | Masashi Rotte, Bernard Lopez |
| ISBN: | 9780071773454 |
| Publisher: | McGraw-Hill Education |
| Publication: | December 9, 2011 |
| Imprint: | McGraw-Hill Education |
| Language: | English |
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.
Perfect Phrases™ for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:
- Respond to patients’ concerns empathetically and professionally
- Resolve confl icts with colleagues and staff members
- Break bad news with clarity and sensitivity
- Deal with suspected child abuse or other illegal activity
- Disclose medical errors with honesty and tact
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.
Perfect Phrases™ for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:
- Respond to patients’ concerns empathetically and professionally
- Resolve confl icts with colleagues and staff members
- Break bad news with clarity and sensitivity
- Deal with suspected child abuse or other illegal activity
- Disclose medical errors with honesty and tact
