Personalising Library Services in Higher Education

The Boutique Approach

Nonfiction, Reference & Language, Language Arts, Library & Information Services
Cover of the book Personalising Library Services in Higher Education by Elizabeth Tilley, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Elizabeth Tilley ISBN: 9781317081845
Publisher: Taylor and Francis Publication: May 6, 2016
Imprint: Routledge Language: English
Author: Elizabeth Tilley
ISBN: 9781317081845
Publisher: Taylor and Francis
Publication: May 6, 2016
Imprint: Routledge
Language: English

In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services.

More books from Taylor and Francis

Cover of the book The Social Economics of Health Care by Elizabeth Tilley
Cover of the book Gender: The Key Concepts by Elizabeth Tilley
Cover of the book Handbook of Hazards and Disaster Risk Reduction by Elizabeth Tilley
Cover of the book The European Union and East Asia by Elizabeth Tilley
Cover of the book Structural Transformation and Agrarian Change in India by Elizabeth Tilley
Cover of the book Early Christian Creeds by Elizabeth Tilley
Cover of the book The United States and Latin America by Elizabeth Tilley
Cover of the book Consuming the Caribbean by Elizabeth Tilley
Cover of the book William Wordsworth and the Theology of Poverty by Elizabeth Tilley
Cover of the book Comparative Planning Cultures by Elizabeth Tilley
Cover of the book International Dictionary of Library Histories by Elizabeth Tilley
Cover of the book Legacies of Ewan MacColl by Elizabeth Tilley
Cover of the book Principles for Effective Pedagogy by Elizabeth Tilley
Cover of the book Technology, Gender and History in Imperial China by Elizabeth Tilley
Cover of the book The Quest for the Nazi Personality by Elizabeth Tilley
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy