Please Every Customer: Delivering Stellar Customer Service Across Cultures

Business & Finance, Economics, International, Human Resources & Personnel Management, Training, Marketing & Sales
Cover of the book Please Every Customer: Delivering Stellar Customer Service Across Cultures by Robert W. Lucas, McGraw-Hill Education
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Robert W. Lucas ISBN: 9780071748544
Publisher: McGraw-Hill Education Publication: June 17, 2011
Imprint: McGraw-Hill Education Language: English
Author: Robert W. Lucas
ISBN: 9780071748544
Publisher: McGraw-Hill Education
Publication: June 17, 2011
Imprint: McGraw-Hill Education
Language: English

Deliver Valuable Service to a New World of Customers

As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.

Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.

Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:

  • Overcome differences in language
  • Recognize and accommodate customer needs
  • Make positive first impressions
  • Avoid stereotypes
  • Gain trust
  • Listen “actively”
  • Identify crucial nonverbal cues

The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Deliver Valuable Service to a New World of Customers

As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.

Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.

Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:

The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.

More books from McGraw-Hill Education

Cover of the book Neurologic Rehabilitation: Neuroscience and Neuroplasticity in Physical Therapy Practice (EB) by Robert W. Lucas
Cover of the book Grant Writing DeMYSTiFied by Robert W. Lucas
Cover of the book Case Files Geriatrics by Robert W. Lucas
Cover of the book Changing Play: Play, Media And Commercial Culture From The 1950s To The Present Day by Robert W. Lucas
Cover of the book Oracle Data Integration: Tools for Harnessing Data by Robert W. Lucas
Cover of the book The Mortgage Encyclopedia: The Authoritative Guide to Mortgage Programs, Practices, Prices and Pitfalls, Second Edition by Robert W. Lucas
Cover of the book Math Proofs Demystified by Robert W. Lucas
Cover of the book The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers by Robert W. Lucas
Cover of the book McGraw-Hill's 500 World History Questions, Volume 1: Prehistory to 1500: Ace Your College Exams by Robert W. Lucas
Cover of the book Chinese Currency and the Global Economy: The Rise of the Renminbi by Robert W. Lucas
Cover of the book Boundless Potential: Transform Your Brain, Unleash Your Talents, and Reinvent Your Work in Midlife and Beyond by Robert W. Lucas
Cover of the book Understanding Performance Flight Testing: Kitplanes and Production Aircraft by Robert W. Lucas
Cover of the book Complete Spanish Step-by-Step by Robert W. Lucas
Cover of the book McGraw-Hill's 500 College Calculus Questions to Know by Test Day by Robert W. Lucas
Cover of the book Medical Physiology: A Systems Approach by Robert W. Lucas
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy