Pragmatic Application of Service Management
The Five Anchor Approach
Nonfiction, Computers, Networking & Communications, Computer Security, Operating Systems, Application Software
| Author: | Suzanne Van Hove, Mark Thomas | ISBN: | 9781849288774 |
| Publisher: | IT Governance Publishing | Publication: | December 15, 2016 |
| Imprint: | ITGP | Language: | English |
| Author: | Suzanne Van Hove, Mark Thomas |
| ISBN: | 9781849288774 |
| Publisher: | IT Governance Publishing |
| Publication: | December 15, 2016 |
| Imprint: | ITGP |
| Language: | English |
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.
