Process-Oriented Dynamic Capabilities

Framework Development, Empirical Applications and Methodological Support

Business & Finance, Industries & Professions, Information Management, Nonfiction, Computers, General Computing
Cover of the book Process-Oriented Dynamic Capabilities by Ralf Plattfaut, Springer International Publishing
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Author: Ralf Plattfaut ISBN: 9783319032511
Publisher: Springer International Publishing Publication: December 2, 2013
Imprint: Springer Language: English
Author: Ralf Plattfaut
ISBN: 9783319032511
Publisher: Springer International Publishing
Publication: December 2, 2013
Imprint: Springer
Language: English

​This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

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​This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

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