Profit at the Bottom of the Ladder

Creating Value by Investing in Your Workforce

Business & Finance, Management & Leadership, Management
Cover of the book Profit at the Bottom of the Ladder by Jody Heymann, Harvard Business Review Press
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Jody Heymann ISBN: 9781422158425
Publisher: Harvard Business Review Press Publication: May 12, 2010
Imprint: Harvard Business Review Press Language: English
Author: Jody Heymann
ISBN: 9781422158425
Publisher: Harvard Business Review Press
Publication: May 12, 2010
Imprint: Harvard Business Review Press
Language: English

Most managers assume that surviving, especially in recessions, requires slashing wages, benefits, and other workforce expenses. And lowest-skilled workers are often viewed as the most expendable.

In Profit at the Bottom of the Ladder, Jody Heymann overturns these assumptions. Drawing from thousands of interviews with employees from front line to C-suite at companies around the world, Heymann shows how enterprises have profited more by improving working conditions.

She also demonstrates that lower-skilled employees - in call centers, repair services, product assembly - aren't expendable. They can determine 90 percent of companies' profitability. High performers positively shape customers' perceptions of businesses, driving satisfaction and loyalty.

To attract, train, and retain top-caliber people in these roles, you must enhance working conditions, creating a system in which your company and its employees profit together. Profit at the Bottom of the Ladder shows what works - from stock options for bakers to flexibility for factory workers to career tracks in call centers.

Featuring cases from companies around the globe - including a leading concrete manufacturer in India, a top European pharmaceutical firm operating in China, and successful U.S. manufacturers - this book shows how real organizations are excelling financially by strengthening frontline employees' working conditions.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Most managers assume that surviving, especially in recessions, requires slashing wages, benefits, and other workforce expenses. And lowest-skilled workers are often viewed as the most expendable.

In Profit at the Bottom of the Ladder, Jody Heymann overturns these assumptions. Drawing from thousands of interviews with employees from front line to C-suite at companies around the world, Heymann shows how enterprises have profited more by improving working conditions.

She also demonstrates that lower-skilled employees - in call centers, repair services, product assembly - aren't expendable. They can determine 90 percent of companies' profitability. High performers positively shape customers' perceptions of businesses, driving satisfaction and loyalty.

To attract, train, and retain top-caliber people in these roles, you must enhance working conditions, creating a system in which your company and its employees profit together. Profit at the Bottom of the Ladder shows what works - from stock options for bakers to flexibility for factory workers to career tracks in call centers.

Featuring cases from companies around the globe - including a leading concrete manufacturer in India, a top European pharmaceutical firm operating in China, and successful U.S. manufacturers - this book shows how real organizations are excelling financially by strengthening frontline employees' working conditions.

More books from Harvard Business Review Press

Cover of the book Managing Time (HBR 20-Minute Manager Series) by Jody Heymann
Cover of the book Giving Effective Feedback (HBR 20-Minute Manager Series) by Jody Heymann
Cover of the book HBR's 10 Must Reads on Innovation (with featured article "The Discipline of Innovation," by Peter F. Drucker) by Jody Heymann
Cover of the book The Necessary Art of Persuasion by Jody Heymann
Cover of the book Lessons from Private Equity Any Company Can Use by Jody Heymann
Cover of the book What You Really Need to Lead by Jody Heymann
Cover of the book HBR's 10 Must Reads on Managing Across Cultures (with featured article "Cultural Intelligence" by P. Christopher Earley and Elaine Mosakowski) by Jody Heymann
Cover of the book Edge Strategy by Jody Heymann
Cover of the book Getting Beyond Better by Jody Heymann
Cover of the book Yes to the Mess by Jody Heymann
Cover of the book Beyond Performance Management by Jody Heymann
Cover of the book StandOut 2.0 by Jody Heymann
Cover of the book Act Like a Leader, Think Like a Leader by Jody Heymann
Cover of the book Remember Who You Are by Jody Heymann
Cover of the book Immunity to Change by Jody Heymann
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy