Public Service Operations Management

A research handbook

Nonfiction, Social & Cultural Studies, Political Science, Government, Public Affairs & Administration, Business & Finance, Management & Leadership, Production & Operations Management, Management
Cover of the book Public Service Operations Management by , Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9781317602941
Publisher: Taylor and Francis Publication: July 30, 2015
Imprint: Routledge Language: English
Author:
ISBN: 9781317602941
Publisher: Taylor and Francis
Publication: July 30, 2015
Imprint: Routledge
Language: English

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions.

Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma.

This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions.

Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma.

This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

More books from Taylor and Francis

Cover of the book Oil and the Economy of Russia by
Cover of the book The Turkish Economy by
Cover of the book Creating A Role by
Cover of the book Review of Marketing Research by
Cover of the book Becoming a Woman by
Cover of the book The Fantastic in France and Russia in the 19th Century by
Cover of the book Middle-Class Writing in Late Medieval London by
Cover of the book Social Comprehension and Judgment by
Cover of the book Naked Liberty and the World of Desire by
Cover of the book Television Style by
Cover of the book Imagining Jewish Art by
Cover of the book Counterworks by
Cover of the book Volume 15, Tome I: Kierkegaard's Concepts by
Cover of the book Agrobiodiversity and the Law by
Cover of the book Reconfiguring Citizenship by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy