Recommended

Be the company people love to recommend

Business & Finance, Management & Leadership, Management
Cover of the book Recommended by J. Christian Andersen, Books on Demand
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Author: J. Christian Andersen ISBN: 9788771708158
Publisher: Books on Demand Publication: November 11, 2015
Imprint: Language: English
Author: J. Christian Andersen
ISBN: 9788771708158
Publisher: Books on Demand
Publication: November 11, 2015
Imprint:
Language: English
Satisfied customers are good — but not good enough! Going from customer satisfaction to customer loyalty requires a deeper insight into the mechanics of loyalty and a new perspective on customer service. Combining theory with solid and inspiring case stories, this book will help you to gain a deeper understanding of the approach to customer service that has brought massive success to some of the world’s leading businesses. Read the book before your competitors and become the company that customers will love to recommend.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Satisfied customers are good — but not good enough! Going from customer satisfaction to customer loyalty requires a deeper insight into the mechanics of loyalty and a new perspective on customer service. Combining theory with solid and inspiring case stories, this book will help you to gain a deeper understanding of the approach to customer service that has brought massive success to some of the world’s leading businesses. Read the book before your competitors and become the company that customers will love to recommend.

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