Rethinking Utility Customer Care

Satisfying Your Always-Connected, Always-On Customers

Business & Finance, Marketing & Sales, Customer Service, Industries & Professions, Industries
Cover of the book Rethinking Utility Customer Care by Todd W. Arnold, CS Week
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Todd W. Arnold ISBN: 9780996136013
Publisher: CS Week Publication: March 30, 2015
Imprint: CS Week Language: English
Author: Todd W. Arnold
ISBN: 9780996136013
Publisher: CS Week
Publication: March 30, 2015
Imprint: CS Week
Language: English

Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence of these two trends-the "smart customer" with smart energy-revealing the implications, challenges, and opportunities for utility customer service. In this provocative guide, you'll discover: • How digital connectivity is disrupting traditional utility customer service models and the creative solutions required to remain current. • Effective strategies for engaging your digitally connected customer. • The new prerequisites for service excellence in a digital world and how to achieve them. • A road map to transform your customer care and avoid irrelevancy in the competition for the customer relationship. • How to turn your CSRs into customer service "resolutionaries." Utilities have done such a great job of delivering reliable, safe, affordable, and convenient energy that they have become back-of-mind and taken for granted. The result is a practically nonexistent relationship with the customer. Today's always-connected, always-on consumers demand much more from companies. It's time to rethink utility customer care and harness the tremendous opportunities these connected technologies present to engage the new-energy consumer and create high-value relationships.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence of these two trends-the "smart customer" with smart energy-revealing the implications, challenges, and opportunities for utility customer service. In this provocative guide, you'll discover: • How digital connectivity is disrupting traditional utility customer service models and the creative solutions required to remain current. • Effective strategies for engaging your digitally connected customer. • The new prerequisites for service excellence in a digital world and how to achieve them. • A road map to transform your customer care and avoid irrelevancy in the competition for the customer relationship. • How to turn your CSRs into customer service "resolutionaries." Utilities have done such a great job of delivering reliable, safe, affordable, and convenient energy that they have become back-of-mind and taken for granted. The result is a practically nonexistent relationship with the customer. Today's always-connected, always-on consumers demand much more from companies. It's time to rethink utility customer care and harness the tremendous opportunities these connected technologies present to engage the new-energy consumer and create high-value relationships.

More books from Industries

Cover of the book ISO 31000:2018 Enterprise Risk Management by Todd W. Arnold
Cover of the book Machinist A by Todd W. Arnold
Cover of the book The giving world by Todd W. Arnold
Cover of the book National Underwriter Sales Essentials (Property & Casualty): The Wedge by Todd W. Arnold
Cover of the book Social Inclusion and Usability of ICT-enabled Services. by Todd W. Arnold
Cover of the book Terminologiemanagement - Information Mapping und Funktionsdesign by Todd W. Arnold
Cover of the book Leadership Strategies in the Age of Big Data, Algorithms, and Analytics by Todd W. Arnold
Cover of the book Prevention is Better than Cure by Todd W. Arnold
Cover of the book Outdoor Recreation Management by Todd W. Arnold
Cover of the book Ich schaff das! by Todd W. Arnold
Cover of the book Audition for Your Career, Not the Job: Mastering the On-camera Audition by Todd W. Arnold
Cover of the book Choose Your Best Health Insurance by Todd W. Arnold
Cover of the book The Economics of Beer by Todd W. Arnold
Cover of the book Transforming Through Processes by Todd W. Arnold
Cover of the book The DevOps Handbook: by Todd W. Arnold
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy