Root Cause Analysis: Basic Tools and Techniques

Business & Finance, Industries & Professions, Quality Control, Total Quality Management, Management & Leadership, Management
Cover of the book Root Cause Analysis: Basic Tools and Techniques by Denise Robitaille, Paton Press
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Author: Denise Robitaille ISBN: 9781932828542
Publisher: Paton Press Publication: February 1, 2012
Imprint: Paton Professional Language: English
Author: Denise Robitaille
ISBN: 9781932828542
Publisher: Paton Press
Publication: February 1, 2012
Imprint: Paton Professional
Language: English
Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process.

Unfortunately, root cause analysis is an often maligned, misunderstood, and misapplied process. Instead of viewing root cause analysis as an opportunity for improvement, many see it only as an admission that things have gone wrong. Root cause analysis should be seen as an opportunity, not a chore.

This practical guide offers proven techniques for using root cause analysis in your organization. Inside youll find:
  • What root cause analysis is
  • When (and when not) to use root cause analysis
  • Who should participate in the root cause analysis process
  • How to construct a root cause analysis checklist
  • Examples of how a well-run root cause analysis process works
  • And much more!
  • View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
    Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process.

    Unfortunately, root cause analysis is an often maligned, misunderstood, and misapplied process. Instead of viewing root cause analysis as an opportunity for improvement, many see it only as an admission that things have gone wrong. Root cause analysis should be seen as an opportunity, not a chore.

    This practical guide offers proven techniques for using root cause analysis in your organization. Inside youll find:
  • What root cause analysis is
  • When (and when not) to use root cause analysis
  • Who should participate in the root cause analysis process
  • How to construct a root cause analysis checklist
  • Examples of how a well-run root cause analysis process works
  • And much more!
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