Selling the Hug Your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson For Life

The Proven Process for Becoming a Passionate and Successful Salesperson For Life

Business & Finance, Marketing & Sales, Customer Service, Sales & Selling, Management & Leadership, Management
Cover of the book Selling the Hug Your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson For Life by Jack Mitchell, McGraw-Hill Education
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Jack Mitchell ISBN: 9781260134841
Publisher: McGraw-Hill Education Publication: June 8, 2018
Imprint: McGraw-Hill Education Language: English
Author: Jack Mitchell
ISBN: 9781260134841
Publisher: McGraw-Hill Education
Publication: June 8, 2018
Imprint: McGraw-Hill Education
Language: English

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.

In his groundbreaking books, Hug Your Customers—a Wall Street Journal bestseller—and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one of the most successful small businesses in the country, he noticed that customer service and satisfaction get a lot of lip service—but not enough hugs. When you focus on the emotional connection as well as the intellectual aspect of a sale, you form strong lasting relationships that keep your customers returning, sales rising, and business booming.

You don’t have to hug your customers literally, of course. Mitchell’s personal approach to customer service involves a simple 5-stage process that anyone can master:

1st Stage: Making the Connection

Learn how to make a great first impression that engages customers immediately—and keeps them coming back again and again.

2nd Stage: Decoding the Mission

Look for easy-to-read tells to determine what each customer wants—and what you need to do to make him or her happy.

3rd Stage: Show and Share

Instead of a hard sales pitch, engage your customer in a genuine one-on-one conversation and form a personal connection to you and your product.

4th Stage: Allowing the Buy

Adopt a warm, relaxed manner to gradually establish trust, gently convince the customer—and ultimately close the deal.

5th Stage: The Kiss Goodbye

Just as important as first impressions, make a strong lasting impression that makes each customer feel valued, special, and delighted.

The Extra Stage: One for Good Measure

Take that extra step to follow up on your customers, build on your connections, and make them your customers for life.

These winning sales strategies will help you adjust your mindset, refine your selling style, and embrace the joy and value of caring for your customers. Mitchell’s tried-and-true techniques make it easy to size up your customer quickly and customize your approach perfectly to suit each individual and situation. You’ll learn how to be a better listener so you can anticipate your customer’s every need. You’ll discover the power of positive, passionate words to establish a warm personal connection. Most importantly, you’ll be able to close the deal and make that sale in a relaxed friendly manner that people will love. It’s a win-win-win for you, your customers, and your business. It’s Selling the Hug Your Customers Way.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.

In his groundbreaking books, Hug Your Customers—a Wall Street Journal bestseller—and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one of the most successful small businesses in the country, he noticed that customer service and satisfaction get a lot of lip service—but not enough hugs. When you focus on the emotional connection as well as the intellectual aspect of a sale, you form strong lasting relationships that keep your customers returning, sales rising, and business booming.

You don’t have to hug your customers literally, of course. Mitchell’s personal approach to customer service involves a simple 5-stage process that anyone can master:

1st Stage: Making the Connection

Learn how to make a great first impression that engages customers immediately—and keeps them coming back again and again.

2nd Stage: Decoding the Mission

Look for easy-to-read tells to determine what each customer wants—and what you need to do to make him or her happy.

3rd Stage: Show and Share

Instead of a hard sales pitch, engage your customer in a genuine one-on-one conversation and form a personal connection to you and your product.

4th Stage: Allowing the Buy

Adopt a warm, relaxed manner to gradually establish trust, gently convince the customer—and ultimately close the deal.

5th Stage: The Kiss Goodbye

Just as important as first impressions, make a strong lasting impression that makes each customer feel valued, special, and delighted.

The Extra Stage: One for Good Measure

Take that extra step to follow up on your customers, build on your connections, and make them your customers for life.

These winning sales strategies will help you adjust your mindset, refine your selling style, and embrace the joy and value of caring for your customers. Mitchell’s tried-and-true techniques make it easy to size up your customer quickly and customize your approach perfectly to suit each individual and situation. You’ll learn how to be a better listener so you can anticipate your customer’s every need. You’ll discover the power of positive, passionate words to establish a warm personal connection. Most importantly, you’ll be able to close the deal and make that sale in a relaxed friendly manner that people will love. It’s a win-win-win for you, your customers, and your business. It’s Selling the Hug Your Customers Way.

More books from McGraw-Hill Education

Cover of the book Quality Improvement Through Planned Experimentation 3/E by Jack Mitchell
Cover of the book Build Your Own Electric Bicycle by Jack Mitchell
Cover of the book Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy by Jack Mitchell
Cover of the book Handbook of Energy Engineering Calculations by Jack Mitchell
Cover of the book Process / Industrial Instruments and Controls Handbook, Sixth Edition by Jack Mitchell
Cover of the book Perfect Phrases for Performance Reviews 2/E by Jack Mitchell
Cover of the book Accelerating out of the Great Recession: How to Win in a Slow-Growth Economy by Jack Mitchell
Cover of the book Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime by Jack Mitchell
Cover of the book Musculoskeletal Interventions 3/E by Jack Mitchell
Cover of the book Electrician''s Guide to Control and Monitoring Systems: Installation, Troubleshooting, and Maintenance by Jack Mitchell
Cover of the book The Manager's Guide to Fostering Innovation and Creativity in Teams by Jack Mitchell
Cover of the book Developing Writers: Teaching And Learning In The Digital Age by Jack Mitchell
Cover of the book Java: The Complete Reference, Ninth Edition by Jack Mitchell
Cover of the book The Glycemic-Load Diet Cookbook: 150 Recipes to Help You Lose Weight and Reverse Insulin Resistance by Jack Mitchell
Cover of the book Boat Mechanical Systems Handbook : How to Design, Install, and Recognize Proper Systems in Boats: How to Design, Install, and Recognize Proper Systems in Boats by Jack Mitchell
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy