Service Design and Delivery

Business & Finance, Industries & Professions, Information Management, Nonfiction, Computers, General Computing, Management & Leadership, Management
Cover of the book Service Design and Delivery by , Springer US
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Author: ISBN: 9781441983213
Publisher: Springer US Publication: April 2, 2011
Imprint: Springer Language: English
Author:
ISBN: 9781441983213
Publisher: Springer US
Publication: April 2, 2011
Imprint: Springer
Language: English

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations.

While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations.

While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

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