Service Design and Delivery

Business & Finance, Industries & Professions, Information Management, Nonfiction, Computers, General Computing, Management & Leadership, Management
Cover of the book Service Design and Delivery by , Springer US
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9781441983213
Publisher: Springer US Publication: April 2, 2011
Imprint: Springer Language: English
Author:
ISBN: 9781441983213
Publisher: Springer US
Publication: April 2, 2011
Imprint: Springer
Language: English

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations.

While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations.

While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

More books from Springer US

Cover of the book The Molecular Epidemiology of Human Viruses by
Cover of the book Severe Learning Disabilities and Challenging Behaviours by
Cover of the book Polymer Engineering Science and Viscoelasticity by
Cover of the book White cells and platelets in blood transfusion by
Cover of the book Health Effects of Tea and Its Catechins by
Cover of the book Long-Term Durability of Polymeric Matrix Composites by
Cover of the book Essential IVF by
Cover of the book Monitoring of Soil-Structure Interaction by
Cover of the book Contemporary Geriatric Medicine by
Cover of the book Surface Water by
Cover of the book Oral Oncology by
Cover of the book An Introduction to Radiation Protection by
Cover of the book Pediatric Dialysis by
Cover of the book Physiologic and Chemical Basis for Metal Toxicity by
Cover of the book Adjudicative Competence by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy