service levels 124 Success Secrets - 124 Most Asked Questions On service levels - What You Need To Know

Business & Finance

• Author: Juan Guthrie
• ISBN: 9781488522710
• Publisher: Emereo Publishing
• Publication: July 24, 2013
• Imprint: Emereo Publishing
• Language: English

There has never been a service levels Guide like this. service levels 124 Success Secrets is not about the ins and outs of service levels. Instead, it answers the top 124 questions that we are asked and those we come across in our forums, consultancy and education programs.

It tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with service levels.

A quick look inside of the subjects covered: Activities of Release and Deployment , Service Reporting , Cloud Computing Case Studies, The Help Desk (Service Desk), Objectives, Requirements , Service Catalog : The details of the agreement are documented in a portion., Incident Management, ITIL Incident Management: Technologies For Customer Satisfaction, The Correct Service Level Agreement, What is a Service Catalog , Windows Azure Mobile Services Service Level Agreement (SLA), Service Transition Summary, Microsoft Windows Azure Storage Service Level Agreement (SLA), Self Service , Service Level Management, Communicating Improvements back to the Customer , Service Management in the Cloud , Business Case , Common Capacity Management Activities , Meeting the ISO/IEC Standard , Benefits of Incident Management Tool, Service Reporting , Objectives , Processes , Selecting Performance Metrics , Limitations , SLA : Related Documentation The following documents may help you complete or., What is so special about ITIL Service Management?, Service Continuity and Availability Management , ITIL Jobs : What Employees And Jobseekers Should Know, Windows Azure SQL Reporting Service Level Agreement (SLA), The Services In a Call Center, Designing and Developing a Service Solution , Capacity Management Activities, Software to manage your customer, Scenario Four , Responsibilities of the Service Level Manager , Operational Activities of Capacity Management, ITIL v3 Foundation Glossary, Interfaces with Other Processes , Service Reporting Review Questions , The local help desk structure , Selection process for Help Desk tools , What can be used as a KPI? , Resource Management , Managing Private versus Private Clouds , Interfaces with Other Processes , Service Desk organizational structures, The Proven Tips to Pass the ITIL Input/Output Managers Exam, Options for Release , Microsoft SQL Azure Service Level Agreement (SLA), Describe the extensions of Content Metamodel - TOGAF 9 Certification Exam, Operational Activities of Capacity Management , and much more...