| Author: | Robin Bloor, Marcia Kaufman, Fern Halper, Judith S. Hurwitz | ISBN: | 9780470529089 |
| Publisher: | Wiley | Publication: | May 11, 2009 |
| Imprint: | For Dummies | Language: | English |
| Author: | Robin Bloor, Marcia Kaufman, Fern Halper, Judith S. Hurwitz |
| ISBN: | 9780470529089 |
| Publisher: | Wiley |
| Publication: | May 11, 2009 |
| Imprint: | For Dummies |
| Language: | English |
A plain-English guide to managing IT from the customer's perspective
- Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
- Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
- This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
A plain-English guide to managing IT from the customer's perspective
- Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
- Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
- This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
