Successful Customer Care in a Week: Teach Yourself

Business & Finance, Marketing & Sales, Customer Service
Cover of the book Successful Customer Care in a Week: Teach Yourself by Di McLanachan, Hodder & Stoughton
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Author: Di McLanachan ISBN: 9781444159875
Publisher: Hodder & Stoughton Publication: July 13, 2012
Imprint: Teach Yourself Language: English
Author: Di McLanachan
ISBN: 9781444159875
Publisher: Hodder & Stoughton
Publication: July 13, 2012
Imprint: Teach Yourself
Language: English

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

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