Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

Business & Finance, Marketing & Sales, Customer Service, Human Resources & Personnel Management, Training
Cover of the book Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded by Jeff Gee, Val Gee, McGraw-Hill Education
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Author: Jeff Gee, Val Gee ISBN: 9780071627696
Publisher: McGraw-Hill Education Publication: May 4, 2009
Imprint: McGraw-Hill Education Language: English
Author: Jeff Gee, Val Gee
ISBN: 9780071627696
Publisher: McGraw-Hill Education
Publication: May 4, 2009
Imprint: McGraw-Hill Education
Language: English

Don’t just give them customer service. Give them Super Service!

For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.

Now, it has been completely revised and expanded to address today’s unique customer-service issues.

Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on:

  • Listening to customer needs
  • Understanding today’s savvy customer
  • Adopting a positive attitude
  • Adding value to the customer experience
  • Providing service quickly and efficiently

Customers are becoming increasingly savvy and demanding—which makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step ahead—you need to deliver super service.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Don’t just give them customer service. Give them Super Service!

For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.

Now, it has been completely revised and expanded to address today’s unique customer-service issues.

Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on:

Customers are becoming increasingly savvy and demanding—which makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step ahead—you need to deliver super service.

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