Technologies of Consumer Labor

A History of Self-Service

Nonfiction, Science & Nature, Technology, Social Aspects, Social & Cultural Studies, Social Science, History
Cover of the book Technologies of Consumer Labor by Michael Palm, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Michael Palm ISBN: 9781317287193
Publisher: Taylor and Francis Publication: November 3, 2016
Imprint: Routledge Language: English
Author: Michael Palm
ISBN: 9781317287193
Publisher: Taylor and Francis
Publication: November 3, 2016
Imprint: Routledge
Language: English

This bookdocuments and examines the history of technology used by consumers to serve oneself. The telephone’s development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This bookdocuments and examines the history of technology used by consumers to serve oneself. The telephone’s development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology.

More books from Taylor and Francis

Cover of the book Polder Politics by Michael Palm
Cover of the book Urban Sociology by Michael Palm
Cover of the book Political Women by Michael Palm
Cover of the book Japanese Multinationals in China by Michael Palm
Cover of the book Constitutional Policy in Unified Germany by Michael Palm
Cover of the book Architecture of Great Expositions 1937-1959 by Michael Palm
Cover of the book Routledge Revivals: The Morality of Politics (1972) by Michael Palm
Cover of the book Human Ecology by Michael Palm
Cover of the book Russia After Lenin by Michael Palm
Cover of the book Revival: Aspects of Judaism (1928) by Michael Palm
Cover of the book Welcome Home! by Michael Palm
Cover of the book Contemporary Sociological Thinkers and Theories by Michael Palm
Cover of the book Literature and the Political Imagination by Michael Palm
Cover of the book The Origins and Development of the European Union 1945-1995 by Michael Palm
Cover of the book The Origins of the Modern Chinese Press by Michael Palm
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy