Telephone and Helpdesk Skills

A Guide to Professional English

Business & Finance, Career Planning & Job Hunting, Careers, Nonfiction, Science & Nature, Science
Cover of the book Telephone and Helpdesk Skills by Adrian Wallwork, Springer New York
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Adrian Wallwork ISBN: 9781493906383
Publisher: Springer New York Publication: June 19, 2014
Imprint: Springer Language: English
Author: Adrian Wallwork
ISBN: 9781493906383
Publisher: Springer New York
Publication: June 19, 2014
Imprint: Springer
Language: English

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:

  • prepare for a call both psychologically and from an English language point of view
  • receive calls (if you work on reception)
  • leave messages
  • find out about another company and talk about your own company
  • chase people (i.e. people who have not followed up your requests)
  • deal with difficult calls and callers, and improve your telephone manner
  • use the telephone while working on a help desk or helpline
  • resolve language difficulties (i.e. when you cannot understand the other person's English)
  • improve your pronunciation
  • use resources on the Internet to improve your listening skills

The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:

The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

More books from Springer New York

Cover of the book R for Business Analytics by Adrian Wallwork
Cover of the book The Social, Political and Historical Contours of Deportation by Adrian Wallwork
Cover of the book Fundamentals of GPS Receivers by Adrian Wallwork
Cover of the book The Sticky Synapse by Adrian Wallwork
Cover of the book Reviews of Environmental Contamination and Toxicology by Adrian Wallwork
Cover of the book Topics in Model Validation and Uncertainty Quantification, Volume 5 by Adrian Wallwork
Cover of the book Post-Translational Modifications in Health and Disease by Adrian Wallwork
Cover of the book Excel 2007 for Educational and Psychological Statistics by Adrian Wallwork
Cover of the book Understanding and Using the Controller Area Network Communication Protocol by Adrian Wallwork
Cover of the book The Theoretical Foundations of Quantum Mechanics by Adrian Wallwork
Cover of the book Advances in Flow Research by Adrian Wallwork
Cover of the book Gene Therapy for HIV by Adrian Wallwork
Cover of the book Tumor Microenvironment and Cellular Stress by Adrian Wallwork
Cover of the book Understanding Social Engineering Based Scams by Adrian Wallwork
Cover of the book Molecular Modeling and Simulation: An Interdisciplinary Guide by Adrian Wallwork
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy