The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Business & Finance, Marketing & Sales, Customer Service
Cover of the book The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience by Hyken, Shep, Greenleaf Book Group
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Author: Hyken, Shep ISBN: 9781608321353
Publisher: Greenleaf Book Group Publication: April 5, 2011
Imprint: Greenleaf Book Group Press Language: English
Author: Hyken, Shep
ISBN: 9781608321353
Publisher: Greenleaf Book Group
Publication: April 5, 2011
Imprint: Greenleaf Book Group Press
Language: English
Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty. Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediatelyby any organization large or small. Corporate and industry clients from all over the world have tapped into the simple and direct strategies of Shep Hyken. Now you can use his advice to build a successful customer-focused organization and start your own Amazement Revolution!
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty. Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediatelyby any organization large or small. Corporate and industry clients from all over the world have tapped into the simple and direct strategies of Shep Hyken. Now you can use his advice to build a successful customer-focused organization and start your own Amazement Revolution!

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