The Art of Complaining

Canada's Consumer Action Guide

Nonfiction, Reference & Language, Reference, Consumer Guides, Business & Finance, Marketing & Sales, Consumer Behaviour, Guides & Handbooks
Cover of the book The Art of Complaining by Phil Edmonston, Dundurn
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Author: Phil Edmonston ISBN: 9781459719453
Publisher: Dundurn Publication: September 2, 2013
Imprint: Dundurn Language: English
Author: Phil Edmonston
ISBN: 9781459719453
Publisher: Dundurn
Publication: September 2, 2013
Imprint: Dundurn
Language: English

Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field.

The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada's best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada's toughest customer.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field.

The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada's best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada's toughest customer.

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