The Communication Problem Solver

Simple Tools and Techniques for Busy Managers

Business & Finance, Management & Leadership, Decision Making & Problem Solving, Business Reference, Business Communication, Human Resources & Personnel Management
Cover of the book The Communication Problem Solver by Nannette Rundle Carroll, AMACOM
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Author: Nannette Rundle Carroll ISBN: 9780814413098
Publisher: AMACOM Publication: November 18, 2009
Imprint: AMACOM Language: English
Author: Nannette Rundle Carroll
ISBN: 9780814413098
Publisher: AMACOM
Publication: November 18, 2009
Imprint: AMACOM
Language: English

Management trainer and consultant Nannette Carroll has spent her career instilling top-flight communication skills in managers to keep their staffs productive and collaborative. In this detailed guide to workplace communication, she shares her best problem-solving techniques to resolve the people issues that derail productivity and guides readers through an analysis of their own communication skills to help them overcome personal roadblocks to success. The Communication Problem Solver does this by teaching readers how to: set clear expectations; ask questions that will uncover important facts; sharpen listening skills to grasp information better in every conversation; avoid imprecise judgments based on emotional reactions; provide useful feedback; encourage collaborative interactions; delegate more effectively; improve performance discussions using observable facts; and build trusting and lasting relationships. Easily accessible and packed with real-world management examples and tangible solutions to managers’ most common communication challenges, this no-nonsense guide is the key to helping any leader immediately increase his or her effectiveness.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Management trainer and consultant Nannette Carroll has spent her career instilling top-flight communication skills in managers to keep their staffs productive and collaborative. In this detailed guide to workplace communication, she shares her best problem-solving techniques to resolve the people issues that derail productivity and guides readers through an analysis of their own communication skills to help them overcome personal roadblocks to success. The Communication Problem Solver does this by teaching readers how to: set clear expectations; ask questions that will uncover important facts; sharpen listening skills to grasp information better in every conversation; avoid imprecise judgments based on emotional reactions; provide useful feedback; encourage collaborative interactions; delegate more effectively; improve performance discussions using observable facts; and build trusting and lasting relationships. Easily accessible and packed with real-world management examples and tangible solutions to managers’ most common communication challenges, this no-nonsense guide is the key to helping any leader immediately increase his or her effectiveness.

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