Author: | William Glasser M.D. | ISBN: | 9780062031075 |
Publisher: | HarperCollins e-books | Publication: | November 16, 2010 |
Imprint: | HarperCollins e-books | Language: | English |
Author: | William Glasser M.D. |
ISBN: | 9780062031075 |
Publisher: | HarperCollins e-books |
Publication: | November 16, 2010 |
Imprint: | HarperCollins e-books |
Language: | English |
Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.
Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.