The Distribution Network of Volvo Cars Customer Service (VCCS)

Business & Finance, Management & Leadership, Production & Operations Management
Cover of the book The Distribution Network of Volvo Cars Customer Service (VCCS) by Mohsen Shirani, GRIN Publishing
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Mohsen Shirani ISBN: 9783656166214
Publisher: GRIN Publishing Publication: April 5, 2012
Imprint: GRIN Publishing Language: English
Author: Mohsen Shirani
ISBN: 9783656166214
Publisher: GRIN Publishing
Publication: April 5, 2012
Imprint: GRIN Publishing
Language: English

Research Paper (postgraduate) from the year 2010 in the subject Business economics - Supply, Production, Logistics, grade: 5/5 , Chalmers University of Technology Foundation Göteborg, course: Distribution Network , language: English, abstract: This paper focuses on the distribution practices used by the company responsible for Volvo Cars' spare parts and after-sale services, Volvo Car Customer Service (VCCS). VCCS has more than 1500 sales units in Europe, 400 in North America and 500 in rest of the world, with about 23000 employees at its dealers and workshops. The two main goals of VCCS are to increase customer satisfaction and to increase the volume of part sales. The empirical part in this paper is used for illustration of current distribution practices with special focus on spare parts in the automotive industry.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Research Paper (postgraduate) from the year 2010 in the subject Business economics - Supply, Production, Logistics, grade: 5/5 , Chalmers University of Technology Foundation Göteborg, course: Distribution Network , language: English, abstract: This paper focuses on the distribution practices used by the company responsible for Volvo Cars' spare parts and after-sale services, Volvo Car Customer Service (VCCS). VCCS has more than 1500 sales units in Europe, 400 in North America and 500 in rest of the world, with about 23000 employees at its dealers and workshops. The two main goals of VCCS are to increase customer satisfaction and to increase the volume of part sales. The empirical part in this paper is used for illustration of current distribution practices with special focus on spare parts in the automotive industry.

More books from GRIN Publishing

Cover of the book Zentralbankinterventionen bei Liquiditätsschocks / Emergency Liquidity Assistance (ELA) by Mohsen Shirani
Cover of the book Language vs. Music? Exploring Music's Links to Language by Mohsen Shirani
Cover of the book Customer Relationship Management in Banking Sector by Mohsen Shirani
Cover of the book Die Theorie von Robinsohn (Curriculumtheorie) - Umsetzung des lernzielorientierten Ansatzes am Unterrichtsthema: 'Einführung in die individuelle Nachfrage' by Mohsen Shirani
Cover of the book 'Out of the Dark into the Light' - The changing attitude of Cosima Noline towards death alters her life by Mohsen Shirani
Cover of the book Robert Louis Stevenson's 'The Strange Case of Dr. Jekyll and Mr Hyde': A Geography of the Human Mind by Mohsen Shirani
Cover of the book How to deal with the Stability and Growth Pact - A critical disquisition on the stability tool of the EMU by Mohsen Shirani
Cover of the book The Representation of the Working Class in the Films Brassed Off and The Full Monty by Mohsen Shirani
Cover of the book Die GmbH-Reform im Jahr 2008 by Mohsen Shirani
Cover of the book Europe's Influence on Ukrainian State Building - A Struggle for Identity between Europe and Russia by Mohsen Shirani
Cover of the book Post-Communist Transition - Theory in political transition by Mohsen Shirani
Cover of the book The Creation of the American mass market and consumer culture by Mohsen Shirani
Cover of the book 'The Sorrows of Yamba' by Hannah More and 'A Poem on the Inhumanity of the Slave-Trade' by Ann Yearsley ? A comparison by Mohsen Shirani
Cover of the book Call Me Ishmael - A Critical Analysis of the Narrator in Moby Dick by Mohsen Shirani
Cover of the book The protection of individual rights in the EU law system. Law provision's direct effect, applicability of law sources by Mohsen Shirani
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy