The Quality Infrastructure

Measuring, Analyzing, and Improving Library Services

Nonfiction, Reference & Language, Language Arts, Library & Information Services, Reference
Cover of the book The Quality Infrastructure by , American Library Association
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Author: ISBN: 9780838994955
Publisher: American Library Association Publication: November 13, 2013
Imprint: ALA Editions Language: English
Author:
ISBN: 9780838994955
Publisher: American Library Association
Publication: November 13, 2013
Imprint: ALA Editions
Language: English
A library’s infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume Looks at how a program was established within a library organization, the individual roles for staff participating in the program, and singles out which activities and projects were most successful Describes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000 Examines contexts ranging from a liberal-arts college library and key federal government libraries to libraries that serve major research universities in the United States and Canada Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
A library’s infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume Looks at how a program was established within a library organization, the individual roles for staff participating in the program, and singles out which activities and projects were most successful Describes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000 Examines contexts ranging from a liberal-arts college library and key federal government libraries to libraries that serve major research universities in the United States and Canada Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

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