The Real-Time Contact Center

Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

Business & Finance, Marketing & Sales, Telemarketing, Customer Service
Cover of the book The Real-Time Contact Center by Donna FLUSS, AMACOM
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Author: Donna FLUSS ISBN: 9780814429082
Publisher: AMACOM Publication: August 26, 2005
Imprint: AMACOM Language: English
Author: Donna FLUSS
ISBN: 9780814429082
Publisher: AMACOM
Publication: August 26, 2005
Imprint: AMACOM
Language: English

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.

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