The REP

Nonfiction, Social & Cultural Studies, True Crime, Murder, Fiction & Literature, Thrillers, Mystery & Suspense
Cover of the book The REP by Terrence Damon Spencer, Dreams To Paper
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Author: Terrence Damon Spencer ISBN: 9780998145631
Publisher: Dreams To Paper Publication: April 25, 2017
Imprint: Dreams To Paper Language: English
Author: Terrence Damon Spencer
ISBN: 9780998145631
Publisher: Dreams To Paper
Publication: April 25, 2017
Imprint: Dreams To Paper
Language: English

We have all felt it at one time or another, the anger towards a rude customer who aggressively demands the attention of a customer service representative, using foul language, name calling and threats to get what they want.  Our understanding, compassion or fear of the consequences keeps us from pursuing a more aggressive method of satisfying the situation, while maintaining a false concern for their needs, despite their verbal assault.

Tommy Thorpe, a collections agent in a Milwaukee, Wisconsin call center, finds his sanity slipping quickly with every abusive call.  Combined with the pressures from his supervisor, and abrupt change in his financial status, he allows a darker side of himself to surface, committing the ultimate crime to release his stress and problems.  Soon, any information obtained from his customers, will be used for an entirely different purpose.

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We have all felt it at one time or another, the anger towards a rude customer who aggressively demands the attention of a customer service representative, using foul language, name calling and threats to get what they want.  Our understanding, compassion or fear of the consequences keeps us from pursuing a more aggressive method of satisfying the situation, while maintaining a false concern for their needs, despite their verbal assault.

Tommy Thorpe, a collections agent in a Milwaukee, Wisconsin call center, finds his sanity slipping quickly with every abusive call.  Combined with the pressures from his supervisor, and abrupt change in his financial status, he allows a darker side of himself to surface, committing the ultimate crime to release his stress and problems.  Soon, any information obtained from his customers, will be used for an entirely different purpose.

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