The Six Principles of Service Excellence

A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary

Business & Finance, Personal Finance
Cover of the book The Six Principles of Service Excellence by Theo Gilbert-Jamison, AuthorHouse
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Author: Theo Gilbert-Jamison ISBN: 9781456720698
Publisher: AuthorHouse Publication: August 9, 2005
Imprint: AuthorHouse Language: English
Author: Theo Gilbert-Jamison
ISBN: 9781456720698
Publisher: AuthorHouse
Publication: August 9, 2005
Imprint: AuthorHouse
Language: English

In reading this book, you will find that The Six Principles of Service Excellence IS:

A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence.

More than a theory or concept.It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders.

You will further come to realize that The Six Principles of Service Excellence IS NOT:

A quick-fix.It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day.

For everyone, nor every organization.Without 100% commitment and involvement from senior leadership, it will not thrive.

A superficial, Pep Rally.It is about making sound decisions and implementing interventions that will create lasting results.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

In reading this book, you will find that The Six Principles of Service Excellence IS:

A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence.

More than a theory or concept.It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders.

You will further come to realize that The Six Principles of Service Excellence IS NOT:

A quick-fix.It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day.

For everyone, nor every organization.Without 100% commitment and involvement from senior leadership, it will not thrive.

A superficial, Pep Rally.It is about making sound decisions and implementing interventions that will create lasting results.

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