The Teller's Handbook: Everything a Teller Needs to Know to Succeed

Business & Finance, Finance & Investing, Banks & Banking
Cover of the book The Teller's Handbook: Everything a Teller Needs to Know to Succeed by Joan German-Grapes, McGraw-Hill Education
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Joan German-Grapes ISBN: 9780071367912
Publisher: McGraw-Hill Education Publication: July 22, 1997
Imprint: McGraw-Hill Education Language: English
Author: Joan German-Grapes
ISBN: 9780071367912
Publisher: McGraw-Hill Education
Publication: July 22, 1997
Imprint: McGraw-Hill Education
Language: English

The Teller's Handbook shows all front-line banking personnel how to handle customer questions, process every type of request, effectively cross-sell today's financial products, and more! A nationwide bestseller for nearly 30 years, and now completely revised, updated and expanded to encompass all financial institutions including commercial banks, savings institutions and credit unions, this essential guidebook is packed with crystal-clear charts, graphs. . .even cartoons! But don't let influential author Joan German-Grapes' friendly, interesting, and humorous style fool you.

The Teller's Handbook delivers solid, no-nonsense answers to every important operational question. On top of the comprehensive, insightful information and "Bankability Basics" for which this book is famous, German-Grapes has added new sections on tips and strategies for doing your job well, making sure your best work is noticed, and landing that important first promotion; practical and profitable advice on successfully selling today's complex financial services and products to every customer as well as how to deal with the competition; cross-selling, and ways to identify which customers are sure to be the best candidates for each product; and becoming a trained salesperson who knows how to ask for the business and use the best "closes" for different situations; and ways effective teamwork can help. Don't get left behind!

With updated information about current regulations, rules on how to dress for success, and "red flags" for the newest fraud and theft tactics, The Teller's Handbook will show you how to carve out a promising career in today's high-pressure, but high-opportunity, world of retail financial services.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The Teller's Handbook shows all front-line banking personnel how to handle customer questions, process every type of request, effectively cross-sell today's financial products, and more! A nationwide bestseller for nearly 30 years, and now completely revised, updated and expanded to encompass all financial institutions including commercial banks, savings institutions and credit unions, this essential guidebook is packed with crystal-clear charts, graphs. . .even cartoons! But don't let influential author Joan German-Grapes' friendly, interesting, and humorous style fool you.

The Teller's Handbook delivers solid, no-nonsense answers to every important operational question. On top of the comprehensive, insightful information and "Bankability Basics" for which this book is famous, German-Grapes has added new sections on tips and strategies for doing your job well, making sure your best work is noticed, and landing that important first promotion; practical and profitable advice on successfully selling today's complex financial services and products to every customer as well as how to deal with the competition; cross-selling, and ways to identify which customers are sure to be the best candidates for each product; and becoming a trained salesperson who knows how to ask for the business and use the best "closes" for different situations; and ways effective teamwork can help. Don't get left behind!

With updated information about current regulations, rules on how to dress for success, and "red flags" for the newest fraud and theft tactics, The Teller's Handbook will show you how to carve out a promising career in today's high-pressure, but high-opportunity, world of retail financial services.

More books from McGraw-Hill Education

Cover of the book How to Choose the Right Person for the Right Job Every Time by Joan German-Grapes
Cover of the book Electrician's Calculations Manual, Second Edition by Joan German-Grapes
Cover of the book Schaum's Outline of Abstract Algebra by Joan German-Grapes
Cover of the book aPHR Associate Professional in Human Resources Certification Practice Exams by Joan German-Grapes
Cover of the book The Prostate Cancer Treatment Book by Joan German-Grapes
Cover of the book Performance Leadership: The Next Practices to Motivate Your People, Align Stakeholders, and Lead Your Industry by Joan German-Grapes
Cover of the book The Insider's Guide to Boat Cleaning and Detailing : Professional Secrets to Make Your Sail-or Powerboat Beautiful: Professional Secrets to Make Your Sail-or Powerboat Beautiful by Joan German-Grapes
Cover of the book How to Make Money in Stocks and Getting Started by Joan German-Grapes
Cover of the book Microsoft® Office Project Server 2007: The Complete Reference by Joan German-Grapes
Cover of the book All About Technical Analysis by Joan German-Grapes
Cover of the book Practice Makes Perfect Mastering Grammar by Joan German-Grapes
Cover of the book Mastering the Trade, Second Edition: Proven Techniques for Profiting from Intraday and Swing Trading Setups by Joan German-Grapes
Cover of the book Speak Up, Show Up, and Stand Out: The 9 Communication Rules You Need to Succeed by Joan German-Grapes
Cover of the book 5 Steps to a 5: Writing the AP English Essay 2020 by Joan German-Grapes
Cover of the book Surgical and Interventional Ultrasound by Joan German-Grapes
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy