The World of Waiters

Nonfiction, Social & Cultural Studies, Social Science, Sociology
Cover of the book The World of Waiters by Gerald Mars, Michael Nicod, Taylor and Francis
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Author: Gerald Mars, Michael Nicod ISBN: 9780429673573
Publisher: Taylor and Francis Publication: March 7, 2019
Imprint: Routledge Language: English
Author: Gerald Mars, Michael Nicod
ISBN: 9780429673573
Publisher: Taylor and Francis
Publication: March 7, 2019
Imprint: Routledge
Language: English

Originally published in 1984, The World of Waiters provides a close look at the area of everyday working life, focusing on the profession of waiters. The book addresses the complex world of waiters, look at the insecurities, hierarchies and ‘the politics of serving’ that come into play in the everyday working life of a waiter. The book addresses the issues facing waiters in everyday life, including the placing and spacing of customers, the process of ordering and tipping, and customer complaints – all of these are looked at through the lens of the rules adhered to by waiters. The book is created from data compiled by the from 5 English hotels at varying grades. This book provides an interesting case study of the restaurant industry, and will be of interest to any academics working in the field of sociology, in particular the field of the sociology of work and anthropology.

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Originally published in 1984, The World of Waiters provides a close look at the area of everyday working life, focusing on the profession of waiters. The book addresses the complex world of waiters, look at the insecurities, hierarchies and ‘the politics of serving’ that come into play in the everyday working life of a waiter. The book addresses the issues facing waiters in everyday life, including the placing and spacing of customers, the process of ordering and tipping, and customer complaints – all of these are looked at through the lens of the rules adhered to by waiters. The book is created from data compiled by the from 5 English hotels at varying grades. This book provides an interesting case study of the restaurant industry, and will be of interest to any academics working in the field of sociology, in particular the field of the sociology of work and anthropology.

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