Total Quality Management and Operational Excellence

Text with Cases

Business & Finance, Industries & Professions, Total Quality Management, Quality Control
Cover of the book Total Quality Management and Operational Excellence by John S. Oakland, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: John S. Oakland ISBN: 9781317808428
Publisher: Taylor and Francis Publication: April 24, 2014
Imprint: Routledge Language: English
Author: John S. Oakland
ISBN: 9781317808428
Publisher: Taylor and Francis
Publication: April 24, 2014
Imprint: Routledge
Language: English

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence.

Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:

  • Accelerating change
  • Reducing cost
  • Protecting reputation

Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage.

Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence.

Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:

Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage.

Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

More books from Taylor and Francis

Cover of the book Neoclassical Microeconomic Theory by John S. Oakland
Cover of the book Nation, Culture, Text by John S. Oakland
Cover of the book The Qur'an and its Biblical Subtext by John S. Oakland
Cover of the book Group Psychotherapy for Students and Teachers (RLE: Group Therapy) by John S. Oakland
Cover of the book The University as Urban Developer: Case Studies and Analysis by John S. Oakland
Cover of the book Religion, Diaspora and Cultural Identity by John S. Oakland
Cover of the book Synagogue Life by John S. Oakland
Cover of the book Yoga in Jainism by John S. Oakland
Cover of the book Queer Inquiry In Language Education Jlie V5#1 by John S. Oakland
Cover of the book AIDS and Governance by John S. Oakland
Cover of the book Political Reason and Interest by John S. Oakland
Cover of the book Maritime Power in the Black Sea by John S. Oakland
Cover of the book Writing Groups Inside and Outside the Classroom by John S. Oakland
Cover of the book Major Short Stories of D.H. Lawrence by John S. Oakland
Cover of the book Menstrual Disorders by John S. Oakland
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy