Transforming Field and Service Operations

Methodologies for Successful Technology-Driven Business Transformation

Nonfiction, Computers, Database Management, Data Processing, Business & Finance, Industries & Professions, Information Management
Cover of the book Transforming Field and Service Operations by , Springer Berlin Heidelberg
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9783642449703
Publisher: Springer Berlin Heidelberg Publication: January 21, 2014
Imprint: Springer Language: English
Author:
ISBN: 9783642449703
Publisher: Springer Berlin Heidelberg
Publication: January 21, 2014
Imprint: Springer
Language: English

The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised.

Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A “The Case for Transforming Service and Field Operations” explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various “Methods, Models and Enabling Technologies for Transforming Service and Field Operations”. In Section C, a number of  “Case Studies” illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers “Challenges, Outcomes and Future Directions”.

Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries and from different perspectives on realising change. It is aimed at managers, technologists, change agents and scholars who are interested in field service operations in general and the use of advanced computing technologies in this area in particular.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised.

Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A “The Case for Transforming Service and Field Operations” explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various “Methods, Models and Enabling Technologies for Transforming Service and Field Operations”. In Section C, a number of  “Case Studies” illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers “Challenges, Outcomes and Future Directions”.

Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries and from different perspectives on realising change. It is aimed at managers, technologists, change agents and scholars who are interested in field service operations in general and the use of advanced computing technologies in this area in particular.

More books from Springer Berlin Heidelberg

Cover of the book Allergologie by
Cover of the book Advances in Applied Biotechnology by
Cover of the book Geohistory by
Cover of the book Cerebrovascular Transport Mechanisms by
Cover of the book The Principles of Geotourism by
Cover of the book Selenium and Tellurium Chemistry by
Cover of the book Consensus and Synchronization in Complex Networks by
Cover of the book Noninvasive Methods for the Quantification of Skin Functions by
Cover of the book High Resolution Microbial Single Cell Analytics by
Cover of the book Portal Hypertension by
Cover of the book Uniqueness Theorems in Linear Elasticity by
Cover of the book Atlas of Transesophageal Color Doppler Echocardiography and Intraoperative Imaging by
Cover of the book Atmospheric Physics by
Cover of the book Landforms of High Mountains by
Cover of the book Digestive Disease Pathology by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy