Values-based Service for Sustainable Business

Lessons from IKEA

Business & Finance
Cover of the book Values-based Service for Sustainable Business by Bo Edvardsson, Bo Enquist, Taylor and Francis
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Author: Bo Edvardsson, Bo Enquist ISBN: 9781134047567
Publisher: Taylor and Francis Publication: October 31, 2008
Imprint: Routledge Language: English
Author: Bo Edvardsson, Bo Enquist
ISBN: 9781134047567
Publisher: Taylor and Francis
Publication: October 31, 2008
Imprint: Routledge
Language: English

The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business.

The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business.

 

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business.

The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business.

 

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