Yes! on Demand: How to Create Winning, Customized Library Service

How to Create Winning, Customized Library Service

Nonfiction, Reference & Language, Language Arts, Library & Information Services
Cover of the book Yes! on Demand: How to Create Winning, Customized Library Service by Kathy L. Middleton, ABC-CLIO
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Kathy L. Middleton ISBN: 9781440848544
Publisher: ABC-CLIO Publication: November 21, 2016
Imprint: Libraries Unlimited Language: English
Author: Kathy L. Middleton
ISBN: 9781440848544
Publisher: ABC-CLIO
Publication: November 21, 2016
Imprint: Libraries Unlimited
Language: English

When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community.

The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community.

The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.

More books from ABC-CLIO

Cover of the book Crash Course in Collection Development, 2nd Edition by Kathy L. Middleton
Cover of the book Street Food around the World: An Encyclopedia of Food and Culture by Kathy L. Middleton
Cover of the book Financial Management of Libraries and Information Centers by Kathy L. Middleton
Cover of the book Transmedia Storytelling: The Librarian's Guide by Kathy L. Middleton
Cover of the book A History of Evil in Popular Culture: What Hannibal Lecter, Stephen King, and Vampires Reveal About America [2 volumes] by Kathy L. Middleton
Cover of the book Teaching Economic Concepts with Picture Books and Junior Novels by Kathy L. Middleton
Cover of the book Today's Economic Issues: Democrats and Republicans by Kathy L. Middleton
Cover of the book Hidden in Plain Sight: America's Slaves of the New Millennium by Kathy L. Middleton
Cover of the book Social Entrepreneurship: How Businesses Can Transform Society [3 volumes] by Kathy L. Middleton
Cover of the book Zoot Suit Riots by Kathy L. Middleton
Cover of the book How the Obama Presidency Changed the Political Landscape by Kathy L. Middleton
Cover of the book American Women Speak: An Encyclopedia and Document Collection of Women's Oratory [2 volumes] by Kathy L. Middleton
Cover of the book Reinventing Japan: New Directions in Global Leadership by Kathy L. Middleton
Cover of the book The History of Venezuela, 2nd Edition by Kathy L. Middleton
Cover of the book Sex in College: The Things They Don't Write Home About by Kathy L. Middleton
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy