Yes! on Demand: How to Create Winning, Customized Library Service

How to Create Winning, Customized Library Service

Nonfiction, Reference & Language, Language Arts, Library & Information Services
Cover of the book Yes! on Demand: How to Create Winning, Customized Library Service by Kathy L. Middleton, ABC-CLIO
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Kathy L. Middleton ISBN: 9781440848544
Publisher: ABC-CLIO Publication: November 21, 2016
Imprint: Libraries Unlimited Language: English
Author: Kathy L. Middleton
ISBN: 9781440848544
Publisher: ABC-CLIO
Publication: November 21, 2016
Imprint: Libraries Unlimited
Language: English

When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community.

The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community.

The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.

More books from ABC-CLIO

Cover of the book Beyond Stereotypes in Black and White: How Everyday Leaders Can Build Healthier Opportunities for African American Boys and Men by Kathy L. Middleton
Cover of the book American Indian History Day by Day: A Reference Guide to Events by Kathy L. Middleton
Cover of the book Today's Foreign Policy Issues: Democrats and Republicans by Kathy L. Middleton
Cover of the book Linking Picture Book Biographies to National Content Standards: 200+ Lives to Explore by Kathy L. Middleton
Cover of the book Immigrants in American History: Arrival, Adaptation, and Integration [4 volumes] by Kathy L. Middleton
Cover of the book The Black Woman's Breast Cancer Survival Guide: Understanding and Healing in the Face of a Nationwide Crisis by Kathy L. Middleton
Cover of the book Seeking the Sacred with Psychoactive Substances: Chemical Paths to Spirituality and to God [2 volumes] by Kathy L. Middleton
Cover of the book The Murder Mystique: Female Killers and Popular Culture by Kathy L. Middleton
Cover of the book The Historian's Scarlet Letter: Reading Nathaniel Hawthorne's Masterpiece as Social and Cultural History by Kathy L. Middleton
Cover of the book The New Advantage: How Women in Leadership Can Create Win-Wins for Their Companies and Themselves by Kathy L. Middleton
Cover of the book Global Perspectives on Cancer: Incidence, Care, and Experience [2 volumes] by Kathy L. Middleton
Cover of the book Health and Social Issues of Native American Women by Kathy L. Middleton
Cover of the book Food and Drink in American History: A "Full Course" Encyclopedia [3 volumes] by Kathy L. Middleton
Cover of the book The Lord's Resistance Army by Kathy L. Middleton
Cover of the book The Many Faces of School Library Leadership, 2nd Edition by Kathy L. Middleton
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy